FREQUENTLY ASKED QUESTIONS
1. What is the resolution of your artwork design?
Your images and designs should be saved to 300 dpi at 100% of the dimensions to ensure high quality printing results. Low resolution images or bitmaps will create visible pixilation in your finished order.
2. What is the colour mode you should choose?
We use the industry standard CMYK 4-colour process printing. We do not print spot colour (pantone colour).
3. What should you do if your graphics and images are RGB color mode?
When you are designing on screen, the colour language is RGB. When we print full colour we use CMYK.
Make sure you convert your images to CMYK as visual differences are occasionally encountered.
4. What should you take notice of when designing an artwork?
Please leave important contents at least 3-5mm from the cut line so as to avoid words being cut off during the trimming process.
Please do not set up 4-colour black when using large areas of black coverage, we suggest a Rich Black value of C=50, M=50, Y=10, K=100.
5. What type of application files do we accept?
We accept Adobe Illustrator, Photoshop, jpeg or pdf files.
6. What are your payment methods?
The payment can be done by cash, NETS, cheque, bank transfer or credit cards*.
Customers will be required to make full payment upon placing an order.
* 5% bank charge applicable for payment by credit cards.
7. What is Bleeding?
Bleeding is a printing term that means the image exceeds the sheet edge. Printers cannot print right to the edge of a paper sheet. To create that effect, the printer must use a sheet which is larger than the document size. Then the printer prints beyond the edge of the document size, then the paper is cut down to the document size. For all design example like name cards, you should leave 1mm bleed on all 4 edges (e.g. dimension of cut size is 90mm x 54mm, then the bleed size should be 92mm x 56mm).